Ensuring ALTR Emails Reach Your Inbox

ALTR sends transactional emails for account operations such as account confirmations, password resets, two-factor authentication codes, and security notifications. To make sure these emails reach your inbox, add ALTR’s sending domain to your email allowlist.

ALTR Sending Address

All transactional emails from ALTR are sent from:

Field	Value
From address	noreply@flare.altr.com
Display name	ALTR

Types of Emails ALTR Sends

ALTR sends the following types of transactional emails:

• Account confirmation — sent when a new administrator account is created.
• Password reset — sent when you request a password reset.
• Two-factor authentication codes — sent when email-based 2FA is enabled for your account.
• Security notifications — sent to notify you of significant account or security events.
• Access notifications — sent when data access requests are submitted or approved.

Per-Provider Allowlisting Steps

The steps to allowlist a sender domain vary by email provider.

Gmail (Google Workspace)

To allowlist ALTR in Gmail:

1. Open Gmail and click the gear icon to open Settings.
2. Click See all settings, then select the Filters and Blocked Addresses tab.
3. Click Create a new filter.
4. In the From field, enter @flare.altr.com.
5. Click Create filter, then check Never send it to Spam.
6. Click Create filter to save.

For organization-wide allowlisting, a Google Workspace administrator can add flare.altr.com to the approved senders list under Apps > Google Workspace > Gmail > Spam, Phishing and Malware.

Microsoft Outlook / Exchange Online

To allowlist ALTR in Outlook:

1. In Outlook, navigate to Settings > View all Outlook settings > Mail > Junk email.
2. Under Safe senders and domains, click Add.
3. Enter flare.altr.com and click Save.

For organization-wide allowlisting, a Microsoft 365 administrator can add flare.altr.com to the anti-spam policy’s allowed sender domains list in the Microsoft 365 Defender portal.

Other Email Providers

For any other email client or provider, add flare.altr.com as a safe sender domain. Consult your email provider’s documentation for specific steps.

Development and Staging Sending Domain

If your organization evaluates ALTR in a non-production environment, emails from those environments are sent from noreply@flare-dev.altr.com. Add flare-dev.altr.com to your allowlist as well, if needed.

Still Not Receiving Emails?

If you’ve added ALTR’s sending domain to your allowlist and still aren’t receiving emails, contact ALTR Support for assistance.