ALTR Driver ODBC Installation

Overview

The following information will walk you through the process of installing our ODBC driver for applications on Windows only. If your application is Java-based on Windows or Linux, refer to JDBC Driver Installation.

Pre-Installation

After determining which driver you need, ALTR will provide you with the installer for it. Before installing the driver, you will need to acquire an installation key by adding an application on the ALTR Portal. Refer to Adding Applications for instructions.

Installing the ODBC Driver on Windows

To install the ALTR ODBC Driver, follow these steps:

1. Navigate to the directory containing ALTR ODBC Driver Installer.exe.
2. Double-click on ALTR ODBC Driver Installer.exe to launch the setup wizard.
3. Select the driver you would like to install (32-bit, 64-bit, or both) and then click Next.
4. Read the License Agreement, select 'I accept the agreement', and then click Next.
5. Click Browse, select the folder you would like to install the driver to, click OK, and then click Next.
6. Enter your installation key and then click Next.
7. Click Install.

To silently install the ALTR ODBC Driver via command prompt, follow these steps:

1. Click the Windows Start button, type cmd into the text box, and then press Enter.
2. In the command prompt, navigate to the directory where ALTR ODBC Driver Installer.exe is located:
   cd
3. Run the installer:
   ALTR ODBC Driver Installer.exe /silent /installationid

Troubleshooting

If you experience any issues during the installation process, please review the following list of possible errors and their solutions.

Invalid Installation Key
If you receive a message that the installation key is not valid during driver installation, make sure you are entering the correct installation key. If you continue to receive the message after confirming the installation key is correct, contact ALTR Support for assistance.

Unverified Installation Key
If you receive a message that the installation key cannot be verified during driver installation, make sure the Application’s public IP address is correct in the ALTR Portal. If the public IP address is incorrect and doesn't match the public IP address of the machine you're installing the driver on, update it and run the driver installer again. If you receive the message again, contact ALTR Support for assistance.

Query Log is Empty
If no queries appear in the Query Log after executing them in your application, make sure your application has been modified to use ALTR's driver. Refer to your application's user guide for further instructions.

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