The following information will walk you through the process of installing our ODBC driver for applications on Windows only. If your application is Java-based on Windows or Linux, refer to JDBC Driver Installation.
After determining which driver you need, ALTR will provide you with the installer for it. Before installing the driver, you will need to acquire an installation key by adding an application on the ALTR Portal. Refer to Adding Applications for instructions.
To install the ALTR ODBC Driver, follow these steps:
To silently install the ALTR ODBC Driver via command prompt, follow these steps:
If you experience any issues during the installation process, please review the following list of possible errors and their solutions.
Invalid Installation Key
If you receive a message that the installation key is not valid during driver installation, make sure you are entering the correct installation key. If you continue to receive the message after confirming the installation key is correct, contact ALTR Support for assistance.
Unverified Installation Key
If you receive a message that the installation key cannot be verified during driver installation, make sure the Application’s public IP address is correct in the ALTR Portal. If the public IP address is incorrect and doesn't match the public IP address of the machine you're installing the driver on, update it and run the driver installer again. If you receive the message again, contact ALTR Support for assistance.
Query Log is Empty
If no queries appear in the Query Log after executing them in your application, make sure your application has been modified to use ALTR's driver. Refer to your application's user guide for further instructions.